**Internal Staff Only*** Service Improvement Team Leader - Cambridge

***This is an internal role only***

We are looking for a proactive and experienced Service Improvement Team Leader to join our City Services team. This is an exciting opportunity to lead a small but dynamic team, driving continuous improvement across housing services while ensuring our residents receive a high-quality, customer-focused experience.

You will play a key role in supporting the delivery of safe, clean and accessible homes for our tenants and leaseholders, while helping the service adapt to changing legislation and best practice.

What You’ll Be Doing

• Leading and managing a team of administrative and damp & mould officers
• Supporting complaints handling, FOI requests, and disrepair case management <...