JOB SUMMARY

Provide proficient technical support to all users in a timely fashion matter following standardized processes to identify, analyze and troubleshoot any issues related with End-User’s computers and their applications. Provide Vertiv employees with support on all aspects of End-User computing Digital Assets (including but not limited to Laptops, Desktops, Printers and Mobile Phones). Handle internal infrastructure request with external suppliers to ensure the correct follow up to End-User’s request. Provide support to the Platform Service Team for Corporate infrastructure related issues / programs / initiatives and projects.

Key Duties

• Research, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issues


• Provide2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk.


• Response to se...