Elevate your IT career as an IT Deskside Support Specialist, specializing in hardware and software solutions. This position involves providing essential support in troubleshooting and deploying IT systems.
Ideal candidates will have 3-5 years of experience in deskside support and break-fix services, addressing hardware and network-related issues. Your role includes performing IMAC tasks, responding to help desk tickets, and providing excellent customer communication to ensure all needs are met efficiently.
Key Responsibilities:
• Conduct intermediate-to-advanced hardware break-fix services
• Execute installations, moves, and changes for technical devices
• Troubleshoot hardware and software issues effectively
• Deliver second-level Help Desk support to users
• Process and manage service requests from the National Dispatch Center
Requirements:
• 3-5 years of deskside support and IMAC experience
• A+ certification alongside an additional vendor certification...