Advance your career with Infoya as a bilingual IT Helpdesk Support Specialist in Toronto. This hybrid role allows you to assist users in both French and English with IT issues while working within a collaborative team.
At Infoya, you will act as the primary contact for end-users needing IT assistance and support. You'll handle ticket logging, diagnose technical issues, and work on documentation for knowledge sharing. This position emphasizes delivering timely and accurate support while enhancing operational workflows.
Key Responsibilities:
• Provide customer service for hardware and software issues
• Log support requests while ensuring thorough documentation
• Resolve technical problems via remote support or on-site visits
• Assist in knowledge base article updates and standard procedures
• Ensure compliance with service level agreements on tickets
Requirements:
• Minimum 4 years in a Tier 1 Helpdesk or IT Support role
• Bilingual in French and English, bo...