Join iA Financial Group as an IT Incident and Problem Coordinator in Quebec. Lead incident management and crisis response for seamless IT service operations.
As a key player at iA Financial Group, coordinate major IT incidents and enhance service stability. With over 5 years managing IT incidents and 10 years in technology, you will drive root cause analysis, optimize processes, and lead cross-functional teams effectively. Your fluency in French and advanced English proficiency will support daily communication across Canada.
Key Responsibilities:
• Coordinate end-to-end major IT incident management
• Lead crisis management teams and mobilize stakeholders
• Communicate information clearly during incidents
• Manage problem resolution, including Root Cause Analysis
• Collaborate on ITIL practices and service improvement
Requirements:
• 5+ years in IT incident coordination
• 10+ years overall in information technology
• Fluent in French and advanced English...