Overview

Experience leading IT operations and infrastructure. Advanced English for stakeholder management.

Acerca de nuestro cliente

Company in the technology sector with regional operations, a strong focus on service excellence, business continuity, and standardization. The organization fosters a culture centered on continuous improvement, operational discipline, and digital transformation.

Descripción

The role is responsible for defining and leading the regional IT operations and service desk strategy, ensuring standardized service models, SLAs, KPIs, and ITIL-based practices. It oversees the full infrastructure roadmap, including endpoints, cloud platforms, collaboration tools, identity and access management, telecommunications, enterprise applications, and single sign-on solutions. It manages incident response, major escalations, disaster recovery readiness, and business continuity actions while driving root-cause remediation. The...