Transform payment solutions as an IT Infrastructure Specialist at Stripe. In this role, you'll leverage your networking expertise to optimize Terminal's hardware and improve client integrations.
Stripe is seeking skilled support specialists to work with complex Terminal users. Your role as an IT Infrastructure Specialist involves troubleshooting and providing insights on the Stripe Terminal SDKs and hardware setups. You'll interact with both developers and non-technical users, ensuring efficient problem resolution and high user satisfaction.
Key Responsibilities:
• Master Stripe Terminal's growing product offerings
• Provide integration advice for enterprise and SaaS users
• Identify issues and contribute to support documentations
• Analyze friction points and implement experience improvements
• Enhance documentation for diverse audiences
Requirements:
• Minimum 5 years in networking or IT infrastructure
• Experience with LAN, DHCP/DNS, and firewalls
• ...