This is a hybrid role, requiring the successful candidate to attend our Tralee office.

Role Description

The Incident Manager is responsible for the end-to-end management of all IT major incidents. The manager would leverage technology to issue all communications and provide timely updates to all key stakeholders and management. The Incident Manager would be responsible for leading, driving, facilitating, and chairing all service restoration activities, meetings, and conference calls.

The Incident Manager would be responsible for providing support for all Regional / Global incidents when required and is required to be flexible to work extended hours, which may require occasional weekend and late-night support.

ROLE OBJECTIVES