Elevate your career as a full-time Senior IT Manager, overseeing day-to-day IT operations and enhancing technology reliability. This hands-on role will let you tackle complex issues and refine IT support practices.
In this position, the Senior IT Manager will report directly to the COO and play a critical role in guiding IT teams while establishing strong support systems. You will improve help desk performance, oversee security protocols, and ensure seamless device management. Your proactive approach will aid in strengthening employee technology experiences while effectively collaborating with stakeholders.
Key Responsibilities:
• Assess and improve help desk performance metrics
• Establish practical service standards and escalation processes
• Troubleshoot and resolve critical system and infrastructure issues
• Coach and mentor IT team members effectively
• Maintain documentation and key system knowledge
Requirements:
• 10+ years in IT operations, 2-3 years ...