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• Job Title: IT Operations Manager
• Role Overview:
• The IT Operations Manager is responsible for delivering comprehensive end-user support across the organization's deskside environments, encompassing network, telephony, and applications. The role involves maintenance, analysis, troubleshooting, and the repair, replacement, or upgrade of deskside systems, hardware, software, and peripherals, all in coordination with respective platform teams. This position acts as an escalation point to ensure that tickets and incidents are resolved in alignment with SLAs.
• Key Responsibilities:
• Incident Management: Actively participate in the Incident Management process, handling Sev1 incidents by validating production floor artifacts, conducting Ping/Trace Route, and coordinating trou...