Service Management Advisor (Managed Services)

We're looking for a Service Management Advisor to drive service quality, SLA performance, and continuous improvement across our managed services environment.

Responsibilities

• Own and monitor SLA & KPI performance
• Ensure compliance with ITIL processes (Incident, Problem, Change)
• Identify service gaps and lead continuous improvement initiatives (CSI)
• Conduct root cause analysis (RCA) and service reviews
• Partner with stakeholders and clients to optimize service delivery
• Create and present service performance reports

Talent Acquisition Coordinator (Mars)

The Talent Acquisition Coordinator is pivotal in creating an exceptional recruitment experience across internal and external recruitment. The role enables smooth interactions among TA Partners, Hiring Managers, P&O Ops, Assoc...