Provide technical support to employees, troubleshooting hardware, software, and network issues.

• Maintain and update IT policies, security protocols, and system documentation.
• Assist with software installations, upgrades, and system integrations.
• Work with vendors and third-party providers to resolve IT issues efficiently.

Salesforce Development & Administration:

• Customize and develop Salesforce solutions, including workflows, automation, reports, and dashboards.
• Perform Salesforce configurations such as object creation, field updates, and security permissions.
• Develop Apex triggers, Lightning Components, Visualforce pages, and API integrations.
• Maintain data integrity by managing import/export processes and duplicate resolution.
• Train end-users and support adoption of Salesforce best practices.