**Location**: Open to the Americas ZoneFor more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty.Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
**Responsibilities**:- Work closely with the support team to ensure timely resolution of tickets and underpinning issues are identified and resolved- Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary- Act as an escalation point and take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews- Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery- Taking accountability for service delive...