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IT Service Delivery Manager

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Michael Page
📍 Medellín, Colombia
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Location Medellín
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Posted July 02, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

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Job Description

Descripción

  • Lead and manage IT service delivery operations, ensuring high performance across support teams and service functions.
  • Design and implement ITSM processes aligned with ITIL best practices, including Incident, Problem, Change, and Configuration Management.
  • Drive continuous improvement initiatives to enhance service quality, efficiency, and user experience.
  • Manage service performance through KPIs, SLAs, and reporting, providing insights to senior leadership.
  • Coordinate major incidents, ensuring effective communication, timely resolution, and root cause analysis.
  • Oversee vendor performance, ensuring contractual compliance and continuous service improvement.
  • Collaborate with cross-functional teams to align IT services with business needs.
  • Lead ServiceNow optimisation and adoption, including workflows and service enhancements.
  • Ensure compliance with internal policies, governance standards, an...

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    📍 Location Details

    🌆
    City
    Medellín
    🗺️
    Country
    Colombia
    🚗
    Commute
    Local Area

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