An IT Service Delivery Manager’s primary focus is on building strong and mutually beneficial relationships with their assigned clients, as well as those within the Concentrix Organization. They serve as the client’s primary conduit into the Concentrix IT organization, whether that be for new business, change, growth, projects or incidents. They ensure the client’s IT needs and goals are aligned with the Concentrix business.

The IT Account Manager provides the two-way communication between the client and the wider Concentrix organization, with a focus on IT.



Responsibilities

•Serves as the primary Concentrix IT contact for the client, and responsible for client IT satisfaction.

• Consistently provide excellent customer service to the client account(s) as well as represent client needs and goals within the Concentrix IT organization.

• Build relationships with clients to encourage new and repeat business opportunities.

• Build exce...