Why Choose TD SYNNEX: 

As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses, and individuals to navigate the digital world safely and efficiently.

Job Purpose:

The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process.The role will include creating new incidents and service requests, gathering additional data from the requestor, performing medium level troubleshooting and resolution.Where necessary the analyst will escalate incidents and requests to other levels within the Service Desk or to other tea...