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IT Service Desk Team Manager (m/f/x)

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Luxair
📍 Luxembourg, Luxembourg
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Location Luxembourg
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Posted June 17, 2026
🚗
Commute Local Area
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Job Description

For our department IT Service Deskwithin General Services, we are looking for a (an):

IT Service Desk Team Manager (m/f/x)

Main duties:

  • Manage, plan and lead the dedicated staff, by giving clear instructions about planning, priorities and deadlines
  • Be responsible for the correct execution of the IT Customer Services activities, following strictly the defined rules, policies and procedures
  • Be responsible for the existence and correctness of all related documentations
  • Propose corporate compliant solutions based on user software and/or hardware requests
  • Increase and improve ITSM knowledgebase for IT support processes and end-user support articles
  • Actively participate in the IT Infrastructure management meetings, in order to define
    department vision, strategy and activities and give necessary input during budget preparation
  • Participate in continuous improvement and write appropr...

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    📍 Location Details

    🌆
    City
    Luxembourg
    🗺️
    Country
    Luxembourg
    🚗
    Commute
    Local Area

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