Elevate your IT operations career as an IT Service Management Analyst, focusing on the incident and change management processes. This role offers the opportunity to improve the overall user experience through critical analysis and proactive solutions.

In this position, you will work under the IT Service Management Manager, leveraging your prior experience to oversee functions including Incident, Request, Change, and Problem Management. Your primary goal is to enhance processes while building relationships within IT and business units. You’ll ensure that major incidents are promptly addressed and develop strategies to mitigate future issues effectively.

Key Responsibilities:
• Enhance IT internal processes for better end-user experience
• Lead workshops and documentation for process improvements
• Analyze service quality and compliance with established metrics
• Manage knowledge documentation and operational workflows
• Facilitate ...