JPMorgan Chase & Co. is seeking a candidate for a role focused on IT Service Management, primarily Incident Management. The successful candidate will collaborate with ITSM Support to ensure ITIL best practices and governance across multiple applications. Excellent communication skills and a client-focused mindset are essential.

Responsibilities include ensuring service delivery SLAs, monitoring incident management processes, and developing documentation. The ideal candidate will have a solid background in production management and ITIL framework knowledge.