Lead IT Services at General Dynamics Mission Systems–Canada from the Ottawa office. Focus on enhancing user experience and team management while delivering top-notch IT support to staff across Canada.
As an IT Services Manager, you will oversee the Service Desk and End-User Services teams to provide high-quality IT support. This strategic leadership role requires a passion for customer service and expertise in ITIL practices. You'll ensure compliance with service targets while developing your team to meet business demands and project goals.
Key Responsibilities:
• Manage the Service Desk and End User Services teams
• Ensure compliance with established service level targets
• Develop and enhance IT tools for user service delivery
• Maintain accurate asset management and contractual renewals
• Align service practices with partners in the UK and US
Requirements:
• Degree in IT, engineering, or related field
• Experience in IT service management and leadership...