Elevate IT support as a Level 2 Analyst focused on user satisfaction. Oversee technical helpdesk operations and establish practices that boost efficiency and resolve issues effectively.
In this vital role, you’ll own Helpdesk activities, ensuring proficient ticket management and effective technical problem resolution. Your technical acumen in Windows and networking will aid in creating a knowledge base that fosters user-centric solutions. Collaboration with other IT teams will be essential in addressing recurring problems.
Key Responsibilities:
• Lead as the main point of contact for tech support
• Speedily resolve Level 1 and Level 2 support requests
• Accurately manage ticket logging and tracking
• Create and maintain IT documentation and SOPs
• Handle user account management and security protocols
Requirements:
• Minimum 3 years in Level 2 technical support
• Deep knowledge of Windows and Microsoft 365
• Solid foundational skills in network troublesh...