Step into the role of IT Support Lead at DeVry Greenhouses in Chilliwack, BC, where you will manage IT operations while providing direct support to users. This position is tailored for those with a solid background in IT support and team leadership.
In this working leadership role, you will be responsible for ensuring that technology services run smoothly across operations. Your duties will include diagnosing and resolving technical issues, supervising IT staff, and facilitating user training. You'll play a key role in maintaining high service standards and enhancing the team's efficiency.
Key Responsibilities:
• Respond to technical difficulties faced by users directly
• Diagnose, troubleshoot, and resolve IT issues promptly
• Provide guidance and support to junior IT staff
• Manage user accounts and Microsoft 365 services
• Document IT assets and maintain support records
Requirements:
• 3–5+ years of technical support experience
• Strong leadership capab...