Elevate your career with Marsh as a Senior Manager in IT Support in Toronto, ON. Manage operations, build strong stakeholder engagement, and drive incident resolution to enhance service delivery.
As a Senior Manager, you will lead the IT Support Services team, managing day-to-day operations, vendor relationships, and multi-channel support. You'll coordinate resolution during major incidents and improve response times using the corporate incident management systems to boost customer satisfaction. This leadership role requires strong team and stakeholder management skills, along with financial acumen for budgeting and variance analysis.
Key Responsibilities:
• Lead the IT/Technical Support organization
• Manage vendor relationships effectively
• Drive incident resolution during major incidents
• Oversee regional budgeting and financial controls
• Engage stakeholders through regular collaboration
Requirements:
• Proven experience in managing IT operations teams<...