Overview

Job Summary

Its main function will be providing technical support to Werfen IT applications and products related to the Diagnostics sector in Clinical Analysis Laboratories.

He or she will be integrated into a very communicative team of Clinical and IT Specialists, who develop professionally with continuous and qualified training in very specific products developed within our organization.

The candidate will hold excellent communication skills (both verbal and written) due to its relationship with different profiles, mainly in the Clinical field, but also in commercial and technical specialists and managers. The support will be mostly via telephone and through remote access SW.

Responsibilities

Key Accountabilities

• Deal directly with customers and co-workers either by telephone or electronically.

• Greet customers warmly and ascertain problem or reason for calling.

• Provide...