Enhance user experiences at Solutions 2 GO as an IT Support Specialist, focusing on networking and desktop support. Your role is esencial in managing IT services across multiple locations.
The ideal candidate will have 2-3 years of experience and will act as the go-to contact for technical support. This position involves maintaining desktop and network infrastructure in a growing enterprise environment. You will document processes, support user configurations, and ensure high-quality service.
Key Responsibilities:
• Serve as the primary point of contact for IT support
• Maintain and update the IT asset inventory
• Collaborate with IT team on resolving complex issues
• Document configurations and troubleshooting procedures
• Manage VOIP systems and mobile device setups
Requirements:
• Bilingual in English & Spanish preferred
• Experience in network support technologies
• Knowledge of ticketing systems for incident management
• Strong troubleshooting a...