Join F12 as an IT Support Systems Analyst, delivering exceptional client support while developing invaluable technical expertise. Collaborate with industry leaders and expand your skills in a supportive atmosphere.
This role directly impacts client satisfaction through effective resolution of IT issues, both in-person and remotely. By working with team leads and senior technicians, you'll enhance your understanding of critical areas like network management and application troubleshooting. The position is ideal for someone eager to learn and grow in the technology landscape.
Key Responsibilities:
• Address end-user IT problems with professionalism
• Learn client contacts to improve service
• Conduct prompt and competent responses to inquiries
• Keep everyone informed by updating ticket entries
• Protect client information diligently
Requirements:
• At least 1 year in Service Desk/Support roles
• Knowledge of basic IT infrastructure
• A determined approac...