About the client:

Our client is a U.S.-based technology solutions provider dedicated to helping businesses simplify and strengthen their IT operations. The company offers reliable managed IT services, technical support, cybersecurity, cloud solutions, and data backup, with a strong focus on responsiveness, trust, and long-term client relationships.

About the role:

We are looking for an IT Support Technician to support a Microsoft-centric environment, troubleshoot technical issues, resolve incidents, and contribute to the continuous improvement of day-to-day IT support processes. The role may be aligned with Tier 1, Tier 2, or Tier 3 support depending on the candidate's technical experience, autonomy, and ability to handle different levels of complexity.

Candidates at the Tier 1 level are expected to handle routine tickets and follow established processes, while Tier 2 and Tier 3 candidates should bring increasing levels o...