We are seeking a Level 1 IT Support Technician to join our Managed Services team. The adecuado candidate will deliver exceptional helpdesk and technical support to clients across diverse industries, including Healthcare, Government Contracting, and Construction, ensuring compliance with HIPAA and CMMC standards.

This role provides remote support within standard business hours (Monday–Friday, 9 AM–5 PM EST), with participation in after‑hours on‑call rotation for critical issues (P1/P2).

Key Responsibilities

Technical Support

• Provide Level 1 technical support via ticketing system, phone, and remote sessions.
• Troubleshoot and resolve issues related to:
  • Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
  • Intune device management and endpoint compliance
  • Windows and macOS operating systems
  • Unifi networking (gateways, switches, access points)
  • Basic networking (VLANs, VPNs, IP config...