Descripción del Puesto
Objetivo de la Función
IT Support Analyst is responsible for providing day-to-day technical endpoint hardware and escalation software support using industry best practices while meeting the ongoing technology needs of the organization. Monitor the computing environment (servers, hardware, software, networks, etc). Prepare, install, and monitor the implementation of hardware and software according to business needs and/or regional/global demand. Keep the computing environment updated according to best practices and global/regional guidelines. Provide technical support related to hw/sw to end users, first and second levels. Perform troubleshooting when necessary. Propose solutions. Maintain technical documentation. Participate in setting standards. Empathy, attention, proactivity, and ease of communication with end-users are essential characteristics.
Dimensiones de la Función
Provide End User Computing (EUC) support primerely to the local site physical...