Impact of the Role In this role, you’ll resolve complex technical issues, ensuring our clients receive timely and effective solutions. You will manage escalated service requests and support key business technologies, playing a critical role in driving client success.

Position Details

Department: Service Delivery

Employment Type: Full Time

Location: Vancouver, British Columbia

Workplace type: Hybrid

What you will be doing

Receive & respond to escalated service requests, incidents and change requests in a timely manner

Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support

Train and educate VC3 clients on technical standards

Troubleshoot and resolve issues with:

Customer line‑of‑business (LOB) applications and common applications like web browsers and Microsoft Office

General network conn...