Responsibilities

• Resolve and respond to Help Desk tickets in a timely manner to ensure the smooth operation of our IT infrastructure, including hardware, software, networks, systems, servers, etc.
• Conduct various day-to-day activities, including new hire setup, changes and termination in various company-wide systems.
• Investigate errors and issues to identify the root cause and resolve the issues; escalated as required.
• Administer on-premises Windows Server and cloud infrastructure (ex. M365).
• Assist with the deployment and implementation of new hardware, software and systems, etc.
• Help design and implement new IT projects and integrations, and build documentation.

Education & Experience

• Diploma or degree in Computer Science, Information Technology, or related field.
• Previous experience in Help Desk, IT Support, or System Administrator roles.
• Experience supporting ...