Step into the role of IT Systems Specialist, ensuring optimal performance of IT services and systems operations available around the clock. Provide crucial support to enhance tech processes.
This role requires a professional with expertise in IT system management and strong communication abilities. You'll be responsible for user account management, providing technical support for staff, and developing training materials. Your ability to handle confidential information with integrity will be essential.
Key Responsibilities:
• Offer tech support and maintain customer service standards
• Manage user accounts and application permissions
• Administer essential services like Azure AD and VPN
• Conduct onboarding for new staff regarding IT systems
• Resolve IT issues and offer after-hours support
Requirements:
• Master’s degree in IT or a relevant diploma
• At least four years of related experience
• Technical certifications like ITIL or CompTIA
• Experienc...