The IT One Help Desk Analyst will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.


Main Responsibilities & Tasks:

+ Resolve technical incidents as second level support, ensuring minimal downtime for end users.

+ Process service requests such as installation of software or hardware assistance

+ Troubleshoot complex issues, providing sustainable solutions and maintaining a comprehensive resolution documentation.

+ Communicate clearly and effectively with users, offering guidance and updates throughout the resolution process.

+ Manage endpoint lifecycle, including the deployment, distribution of hardware, replacement, and repair activities to ensure optimal user experience.

+ Provide reliable printer support, addressing connectivity, mainten...