Join Chatters as an IT Technical Support Specialist, focusing on resolving technical issues in a vibrant retail setting. Engage in both Tier 1 and Tier 2 support to maintain operational efficiency.
As an essential part of the IT team, you will assist in managing technical incidents and service requests. This role includes maintaining IT hardware and providing support across Chatters' retail, warehouse, and corporate environments. You'll thrive in a community-driven culture while applying your technical skills to real-world challenges.
Key Responsibilities:
• Deliver Tier 1 and Tier 2 support across diverse environments
• Troubleshoot POS, software, and networking issues
• Collaborate on the IT support queue and ticket resolution
• Provide remote support and guide users effectively
• Assist with store technology environments and connectivity challenges
Requirements:
• 2–4 years of IT support in a multi-site environment
• Experience with Microsoft Intune for...