In Siemens Energy Distribution Transformers, we are looking for our next IT User Experience Professional who is responsible for providing frontline technical support to users across the DT organization.

A Snapshot of Your Day

The IT/OT Support Technician delivers first- and second-line technical support to desktops, laptops, mobile devices, printers, and other IT/OT equipment. This role resolves hardware, software, and network issues, ensuring minimal disruption to business operations. The technician works closely with the Global IT/OT Support Lead and other global IT/OT teams to deliver high‑quality support services in line with global standards.

How You’ll Make an Impact

• Provide first- and second-line technical support for a wide range of devices and equipment.
• Log, track, and resolve incidents, problems, and service requests using the organization’s ITSM platform, escalating unresolved issues to appropriate teams or vendors, and en...