**ing Statement**

Under the basic supervision of VP-IT Infrastructure, the Help Desk Supervisor leads and coordinates the daily operations of the Help Desk team, ensuring timely and effective resolution of technology issues reported through ticketing systems, IVR queues, email, and walk-ins. This role combines hands-on technical expertise with strategic oversight, requiring the ability to troubleshoot complex issues while aligning team performance with broader IT infrastructure goals. The supervisor manages technical support staff, oversees data processing activities, and ensures the accurate handling, processing, and maintenance of information systems.. Additionally, the role provides operational support for data center infrastructure, endpoint devices, edge network systems, diverse operating environments, telecommunications networks, and IT operations across remote locations.
The salary range for this position is $70,964 - $88,706 annually. Placement at any specific point...