Mercier Consultancy MD is seeking motivated Italian-Speaking Customer Experts to join our team in Greece, supporting a leading consumer electronics company. In this role, you will be responsible for providing excellent customer service and technical support to Italian-speaking customers, ensuring a positive experience with the company's range of electronics products.

Key Responsibilities

• Assist Italian-speaking customers via phone, email, and chat regarding product inquiries, technical support, and after-sales service.
• Troubleshoot product issues, provide solutions, and guide customers in using products effectively.
• Maintain accurate and detailed records of customer interactions within the CRM system.
• Collaborate with product and technical teams to resolve complex customer problems efficiently.
• Stay updated on latest product releases, features, and company policies to provide accurate information.
• Contribute to imp...