Patrique Mercier Recruitment FR is proud to present an outstanding opportunity for an Italian Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria, with a fully paid relocation package. This role is perfect for individuals seeking to develop their careers in customer service while experiencing life in a vibrant city.

Responsibilities

• Provide excellent customer service to Italian-speaking clients via phone, email, and chat.
• Handle inquiries related to products, orders, returns, and general support professionally and efficiently.
• Resolve customer complaints promptly to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions using CRM software.
• Stay informed about products and services to provide knowledgeable assistance to customers.
• Collaborate with internal teams to improve the customer experience.
• Participate in ongoing training sessions to en...