Mercier Consultancy MD is seeking a passionate Italian Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria. This role offers paid relocation, making it an excellent opportunity for Italian speakers to work in a dynamic, multicultural environment and provide top-tier customer service.

Key Responsibilities

• Deliver high-quality customer support and solutions to Italian-speaking clients through various communication channels including phone, email, and chat.
• Resolve customer inquiries efficiently and ensure a positive customer experience.
• Accurately document customer interactions in CRM systems.
• Collaborate with internal teams to troubleshoot and solve customer issues.
• Stay updated on products, services, and company policies to provide accurate information.
• Provide feedback and contribute to the continuous improvement of customer service processes.

Requirements