Job Overview:

Are you passionate about automotive excellence and delivering a premium client experience? Join a worldwide customer experience leader to support one of the world's most renowned luxury automotive brands, Mercedes-Benz! This is a unique, fully remote opportunity within Greece, allowing you to act as the frontline brand ambassador for a demanding, high-profile clientele by handling premium customer inquiries and critical roadside assistance coordination.

What You Will Do:

• Act as the first point of contact for Italian-speaking customers, handling 30-50 incoming calls and emails daily.
• Deliver frontline roadside assistance, coordinating breakdown and vehicle recovery support under strict safety guidelines.
• Provide expert technical support for digital ecosystem services (e.g., the Mercedes Me App), assisting with logins, connectivity, and account activation/deactivation.
• Troubleshoot ba...