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• Ensure compliance with ITIL processes, including Incident Management, Problem Management, Change Management, and Service Desk operations.
• Conduct regular audits and reviews of ITIL processes to identify areas for improvement.
• Collaborate with IT teams to implement and maintain ITIL best practices.
• Develop and maintain documentation for ITIL compliance and procedures.
• Provide training and support to IT staff on ITIL methodologies and compliance requirements.
• Monitor and analyze IT service performance, ensuring adherence to ITIL standards.
• Assist in the development and implementation of IT service strategies.
• Ensure compliance with security and data protection policies.
• Stay current with ITIL updates and industry best practices.

Qualifications:

• Ba...