Support Services Group is looking for Collections agents to join our team in our Kingston, Jamaica office. This candidate will aim to make a positive impact with our customers, build lasting relationships and deliver a tech-enabled financing experience that is simple, fast, and effective.


Essential Job Duties and Responsibilities:
+ Increase the collection of outstanding payments

+ Maintain daily, weekly and monthly collection and metric goals

+ Outbound/Inbound calls with customers to resolve debts owed

+ All communications must be handled in compliance with our collections policies and procedures

Preferred Skills, Knowledge, and Abilities
+ 1-2 years of direct experience in collections; knowledge in sales, negotiation, and persuasion tools

+ Excellent verbal and written communication skills

+ Prior telemarketing experience with financial products preferred

+ Proficiency with Microsoft Office application...