Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM (including 1-hour lunch break)

Additional Requirements: May be required to work up to 2 Saturdays per month and occasional overtime (additional compensation provided)

Quick Overview

We are hiring on behalf of a client seeking an experienced Japanese Customer Support Manager to lead and develop a growing customer support function focused on international markets. This role is ideal for a customer service leader with strong people management experience, a deep understanding of Japanese business culture, and a passion for delivering exceptional customer experiences. The successful candidate will support VIP clients, manage escalations, mentor team members, and help establish processes and foundations for a growing support operation.

Key Responsibilities

• Provide support to VIP clients within the assigned market
• Assist customers with technical issues, inquirie...