Step into a pivotal Technical Support Analyst role at Jesta I.S. and support major ERP solutions. This hybrid opportunity focuses on your technical skills and mentorship abilities to resolve critical client issues.
Jesta I.S. is seeking a Technical Support Analyst who can effectively manage escalations and improve support processes. You will play a crucial role in client satisfaction while working closely with Development, Product, and QA teams. A minimum of 3-5 years in technical support with a strong grasp of SQL and ERP systems is required for success in this position.
Key Responsibilities:
• Deliver expert-level technical support across various ERP modules
• Write and troubleshoot complex SQL queries for data integrity
• Resolve high-impact incidents and escalated cases
• Provide mentorship to junior analysts and support their growth
• Identify and execute process improvements in support workflows
Requirements:
• 3-5+ years in enterprise software technica...