Location: Hybrid - Malta (3 days per week in office)

Reporting to: Head of Product

Key Responsibilities

• Own all Jira administration, including workflows, schemes, screens, fields, permissions, and configuration.

• Implement and maintain automation rules, integrations, and Confluence/Jira connections to streamline processes.

• Standardise Jira usage across brands, ensuring consistent structures, naming conventions, and governance.

• Ensure data quality and reporting accuracy by designing clean fields, statuses, and reporting schemas.

• Support all teams with workflow improvements and Jira best practices.

• Manage Jira Service Management forms, intake processes, and cross-team request flows.

• Create and maintain documentation for workflows, governance, templates, and platform standards.

• Train teams on Jira usage and on...