Administer and configureJira Cloud, Jira Service Management (JSM), and Confluence Cloudenvironments to support standardized PMO services.Support and/or leadJira Data Center to Jira Cloud migration initiatives, including assessment, marketplace app rationalization, data validation, governance redesign, and post-migration stabilization.Configure and optimizeJira Service Management (JSM)aligned to ITIL principles (incident, problem, change, request management, SLAs, portals, approvals, knowledge base integration).
Design and maintain complex workflows, permission schemes, issue security schemes, and role-based access models.Implement Atlassian Access controls including SSO and automated user provisioning where applicable.Develop advanced automation rules, complex JQL queries, and executive dashboards to enhance operational reporting.Integrate Jira Cloud with enterprise systems (e.g., Tableau, Power BI, Alteryx, DevOps/CI-CD tools).
Apply scripting knowledge (e.g., Groovy, JavaS...