Support AGA Benefit Solutions' growth as a JIRA Specialist in IT Support based in Quebec City. This role combines tech support with JIRA configuration expertise to improve internal processes.

As the go-to IT contact for the Quebec City office, you will provide essential support for various IT systems. Your role will involve optimizing JIRA instances to meet user demands and enhance workflow efficiency. You will engage with cross-department teams to ensure the best practices in technology use.

Key Responsibilities: • Offer technical assistance for various IT devices • Facilitate onboarding and offboarding of tech resources • Optimize JIRA workflows and user experience • Monitor and propose improvements for JIRA functionalities • Engage in incident management and ticket escalation

Requirements: • At least 5 years of experience with JIRA • Strong background in IT infrastructure • Proficient in Active Directory services • Understanding of network systems and stru...