Reporting to the Supervisor, Human Services – Homelessness System Operations or the Supervisor, Human Services – Community Social Housing, the Residential Care Facilities & Homelessness System Caseworker is responsible for managing a complex caseload of clients who require focused, specialized supports and services, including financial, residential and employment assistance. The role involves the homeless serving system and Ontario Works program, acting as a subject‑matter expert and responding to client, staff and community inquiries, and delivering specialized supports while guiding internal and external stakeholders.

Responsibilities

• Provide immediate response, crisis intervention and safety planning for emergencies such as domestic violence, mental health crises, addictions, evictions, disasters, encampments and disruptive behaviours, ensuring safety of clients, staff and the public.
• Collaborate with relevant stakeholders to e...