Lead the Customer Analytics team at Jobber and drive impactful insights through data. Play a critical role in enhancing customer engagement and retention strategies.
As the Manager, Customer Analytics (Post-Sales), you'll oversee analytics initiatives that influence the entire customer journey. Your focus will be on onboarding, support, lifecycle marketing, and expanding customer value. Collaborating with cross-functional teams, you’ll guide your analysts to make data-driven decisions that enhance business performance.
Key Responsibilities:
• Direct and develop a team of analysts
• Lead high-impact customer performance analyses
• Partner with leaders to evaluate and improve customer success
• Translate business needs into analytical roadmaps
• Champion innovative analytics practices to streamline processes
Requirements:
• Significant leadership experience in analytics
• Expertise in customer success metrics and SaaS analytics
• Advanced SQL and experien...