Lead customer initiatives at Pigment as a Customer Success Manager. Drive value for SMB and Mid-Market accounts while enhancing customer engagement through innovative strategies.
This role focuses on ensuring customers realize the full potential of Pigment by utilizing automation technologies like Vitally. You will have commercial ownership over customer success, emphasizing renewals and account expansions while collaborating with sales and product teams. Your effective communication and insights will foster a strong community around Pigment's platform.
Key Responsibilities:
• Proactively drive customer renewals and identify expansion opportunities
• Partner with sales for upsell strategies within the account base
• Relay customer feedback to the product development team
• Conduct webinars and create educational materials for clients
• Maintain comprehensive records of customer accounts and interactions
Requirements:
• Minimum of 3 years in customer success o...